Quality Control is a fundamental component of service excellence. Munro's Travel Group's Quality Manager has implemented a range of automated and manual quality management procedures that ensure effective quality control so that any issues requiring corrective actions are promptly, and satisfactorily dealt with.
Investors in People accreditation was achieved in March 2005 and ISO9001: 2008 and ISO14001: 2004 were awarded in April 2009.
|